The 10th-anniversary edition of the New York Times business bestseller-now updated with ?Answers to Ten Questions People Ask?
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you?ll learn how to:
??Decipher the underlying structure of every difficult conversation
??Start a conversation without defensiveness
??Listen for the meaning of what is not said
??Stay balanced in the face of attacks and accusations
??Move from emotion to productive problem solving
| ISBN-13: | 9781101496763 |
|---|---|
| Publisher: | Penguin Publishing Group |
| Publication date: | 11/02/2010 |
| Sold by: | Penguin Group |
| Format: | E-book |
| Pages: | 352 |
| Sales rank: | 34,069 |
| File size: | 904 KB |
| Age Range: | 18 Years |
